Order processing times
Our orders are processed within 1-2 business days. During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days. We appreciate your patience while we prepare your order.
We ship from our headquarters located in the United States. We currently ship to both the United States and Canada. Other countries on a case by case basis. USPS and UPS are our standard carriers and shipping times are dependent on their schedule. Given uncertainties in shipping, product availability, and circumstances outside our control (pandemics, labor strikes, weather, etc.) we cannot guarantee exact shipping dates.
- Orders shipped within the United States arrive approximately within 3-7 business days.
- Orders shipped internationally to Canada arrive approximately within 7-10 business days.
- Business days are Monday through Friday and exclude US holidays.
- We provide the above shipping times as estimations. We will work to get your order to you as quickly as possible, but please note that our shipping lead times are all estimations and we cannot guarantee an order to arrive by a specific time.
- We encourage you to ship all items to a permanent address in order to ensure a successful delivery.
- HOLIDAY SHIPPING INFORMATION: Please keep in mind that the last day to order for delivery during the holiday season varies per location and is dependent on USPS schedule. Plan accordingly.
We have a standard flat cost of $12.50 for orders shipped to an address in the United States and $28.50 for orders shipped internationally.
Returns, exchanges, cancelations
Full refunds and exchanges are offered for regular priced products within 7 days of when the tracking indicates an order has been delivered. Refunds will be returned to the original payment method used to make the purchase. For all returns or exchanges:
- To be eligible for a return, your item must be in the same condition that you received it, unused and unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.
- Sale and discount items are not eligible for returns or exchanges.
- Gift Cards are not eligible for returns or exchanges.
Foodhealingdeck.com will not issue refunds for products purchased through other entities, such as distributors or retail partners.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to our Bokeelia, Florida address.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation. Please contact us directly via email to info so we can make these changes immediately. If your order ships and the changes have not been made, please return the items unused for a full refund.
We provide real time tracking information on all of our orders. If your order does not arrive by the estimated due date, please wait 48 hours before contacting us. We will do our best to locate the package and extend your timeframe for refunds and exchanges. Should your order arrive damaged, please take photos and send them to us at firstname.lastname@example.org. We will send you a return label to ship the items back to us and will send you a new order with brand new products immediately.
Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately.